Terms and Conditions for panorama academy
Panorama Academy
Address: C/O Panorama Agency APS Ryesgade 103B 2100 Copenhagen
Studio Address: Vestergade 20c
1456 Copenhagen
Phone: +4570223224
VAT: 37853437
Payment
panorama academy accepts online payments with the following credit cards Visa/Dankort, Visa, Mastercard.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.
Amount reserved
When using a payment card, debit or credit card, a reservation is made for the amount traded for. This amount is reserved until the web shop has processed and shipped your order. When the order is dispatched, the amount will be withdrawn from the account.
The reservation time depends on the product/service.
Debit card authorization
When using a Debit Card, you will be able to see that money is reserved on your account and your available amount will therefore appear to be less.
If you or the web shop cancels the order, then the web shop will not be able to withdraw the money from your account, but you will still be able to see the reservation amount on your account for some time.
Note, that only the bank (or card issuer) can cancel such reservation.
Credit Card authorization
The money will be withdrawn from your account when the web shop processes and withdraws the payment from your order. The transaction will now appear in your bank overview.
All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)
panorama academy uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
If you regret your purchase (Withdrawal)
No right of refund is granted on goods purchased in our webshop, as the product is of such a nature that, under Danish law, the right of return cannot or should not be granted.
Learn more at forbrugerombudsmandens website.
Cancellations
In the event of cancellation, the cardholder will receive a full refund unless a new date is set. If a new date is established, the cardholder will have the option to attend the rescheduled event or request a refund.
If the event undergoes a change of dates, the cardholder can expect either new tickets for the rescheduled date or a full refund if unable to attend the new date.
The cardholder cannot cancel the purchase once confirmed. All sales are final, and no refunds or cancellations are permitted.
Warranty
There is a 2 year warranty on products according to the Danish Sales of Goods Act. The warranty applies to all errors in software, material and fabrication.
Complaints regarding errors and defects must be reported to panorama academy in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint waives right to warranty if the items are handled improperly or unusually.
panorama academy covers return costs to a reasonable extent.
When returning, please contact us at:
panorama academy
vestergade 20c
1456 copenhagen
Phone: +4570223224
Warranty complaints will not be accepted if they are sent by cash-on-delivery system.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can request to have your information deleted at any time.
In order for you to enter into an agreement with panorama academy , we need the following information:
. Name
. Address
. Phone number
. Email address
Registration of your personal information is used for the sole purpose of delivering the goods to you.
The personal information is registered with panorama academy , and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly of what information is being collected and why.
The director and employees for panorama academy have access to the information recorded about you.
The data manager in panorama academy is: Lene Seested .
We do not store and transmit customer information encrypted.
As registered with panorama academy , you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact mail@panoramaacademy.com .
Cookies
On https://panoramaacademy.com/, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
Log Statistics
We use log statistics at https://panoramaacademy.com/,
which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.
The Log statistic is only used with the purpose to improve panorama academy ‘s website.
Consumer Protection
Learn more about your consumer protection when paying online with PensoPay’s payment service solution:
Right to complain
In case you wish to complain about goods purchased from us, please contact our Customer Service.
You can submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus.
It is prerequisite for making a complaint that the product or service you want to complain about cost at least DKK 1,100 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. The amount limits can be changes. You must pay a fee to have the complaint processed.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link:
When submitting the complaint, you must state our email address mail@panoramaacademy.com.
